I've switched service to Poolfressionals nearly a year ago. This review is for the preceeding 12 months from Feb 2023 to Feb 2024.I reached out to Poolfressionals to switch from my prior pool service provider. I was greeting by Michael, who came over to the house to personally review what he was being asked to service, and provide an explanation of what to expect should I choose his team. It was very clear what I was signing up for, and any extras were specifically called out by Michael verbally and in writing so there were no surprises at billing time.Every week, my pool receives a visit from one of their staff. The staff member (Jonathan in the last year) provides the services exactly as they were outlined verbally and in writing. The part I did not expect, and the part that sets these guys ahead of Joe the Pool Guy is the fact that as a homeowner I receive an email report of my pool's condition. I get photos of the clean pool, readings of the pool's chemistry, and a list of services performed. My last guy, I got a text asking to pay the month's service. These guys give the full run-down of what's needed.Occasionally additional services are required, e.g. cleaning out the filter, adding salt, or cleaning the salt water chlorinator. All of these additional services are communicated ahead of time along with the anticipated charges. Again, no surprises.Billing is ridiculously simple. It feels like a subscription, which I appreciate.Look - everyone I've encountered at Poolfressionals is an amazing person to work with. I appreciate how this team operates, and I think they go miles beyond what a normal operator would do.
